Iconic yellow tram on Lisbon cobblestone streets
← All Case Studies Repeat Trip

The Returning Customer

Lisbon, Portugal

Creative director, 36, third trip booked through Otherwhere. Budget: $4,000 for a long weekend. Here's how we turned their vision into a booked trip.

4 minutes
Time to book
3 weeks out
Planning window
Within budget
Final price
2-3 hours
Time saved

The Brief

"Hey, planning another trip. Thinking Barcelona or maybe Lisbon. 4 nights. You know what I like."

Their requirements:

  • Prefers boutique hotels (no big chains)
  • Always wants walkable to restaurants
  • King bed, high floor, quiet room
  • Doesn't like "scene-y" hotels
  • United MileagePlus member

Our Process

What we ruled out:

  • × Barcelona — Loud in June — not her vibe
  • × Chain hotels — We know she doesn't like them
  • × Hotels with club scenes — Too noisy for her preferences

What we considered:

  • Lisbon - Príncipe Real — Quieter neighborhood, boutique options
  • Lisbon - Chiado — Central but can be busy

The Booking

Boutique hotel in Príncipe Real

  • Why it won: We pattern-matched to her taste. High floor, quiet room, walkable to restaurants.
  • Price: Within budget
  • Extras added: United flight (earns miles), TSA PreCheck info already on file

The Outcome

DIY Research Estimate

2-3 hours

With Otherwhere

4 minutes


Want this for your trip?

We turn overwhelming options into effortless bookings. Text us to get started.

Text Us to Plan Your Trip